Messages containing Invalid PPS or PPS not recognised or PPS does not exist, can mean one of the following:
1. You are a first-time user and it is not yet pay day....
Solution --> wait until pay day and try again.
2. You may have started the registration process after a previous pay period and only completed the first step of the registration process. So there is a registration email somewhere in your inbox (or SPAM / JUNK folder).
Solution --> Search your email folders for an email “iPayslips@jefferson.ie”. If it is in Junk Email, you will need to white list it or mark is as "Not Junk" to receive future emails.
If you still cannot find it and are using company email:
--> firstly contact your payroll person in your company to ensure they gave Jefferson the correct email
--> If your email is incorrect, they will need to update Jefferson with the correct one which will update the system on next payslip upload
--> if your email is correct, then contact your company IT Dept to see if iPayslip emails are getting blocked by your company (they will need to white list emails from iPayslips@jefferson.ie). They can contact us directly to run some testing on this.
If you are using web mail, e.g., gmail, yahoo, live, icloud, etc
3. You may not yet be present on the iPayslips application as certain mandatory information (PPSN & email) are yet to be provided to Jefferson by your employer.
Solution -- > Please check with your employer (usually a HR, payroll or finance contact) if they have provided everything needed.