Please note that Jefferson Assist will NOT answer questions about your net pay, payslip calculations or changing personal information. It must be done via your employer for security reasons.
Direct the below queries to the payroll person in your company, i.e., the person that Jefferson is only authorised to speak with:
- Your pay for the period
- How taxes were calculated
- Any changes to your personal details, e.g., email address, bank account, home address, etc.
Tax status, e.g., Emergency (E), Week 1 (W), etc.
For questions relating to your tax status, tax credits or standard rate cut-off points (SRCOP), log into your myAccount with Revenue for answers. You can use Revenue's myEnquires section to get the answers you need.
Also see:
> What is Jefferson Assist for?