Follow

Forgot your secret answer?

Please note that you cannot register, or RESET passwords/accounts on the mobile web app. You must go to the desktop version to do this.  There is a link to the desktop version on the mobile web page

If you have forgotten a secret answer do the following:

  1. Login with PPS and password
  2. When it asks for one on the secret question screen, click the RESET link to the right of the screen
  3. Your account will be reset
  4. You will need to register again

If you simple need to change your secret questions and answers, you can do so at the User Settings page, once logged in.

Please note that ACCOUNT & PASSWORD RESETS, ARE AVAILABLE ON PC VERSION ONLY – you won’t see these option on the mobile version. 

Also see:

> Forgot Password?