If you are missing some previous payslips there are a number of reasons why this can happen:
- We may not have had all mandatory information needed to upload payslips for you when your first few payrolls were processed.
- Payslips older than 24 months are automatically removed on a rolling basis, i.e., we only hold up to 2 years on the site. Older ones can be requested from your employer.
- If you have moved payrolls then you may see a drop down menu in the top right-hand corner of your main payslips page. From here, you can choose which payroll/employment you want to view payslips for.
If none of these explain your missing payslips please submit a ticket to us describing the issue.
Also see:
> FIX: Payslips not appearing in Internet Explorer (IE)